Booking an Appointment
Surgery Hours
The surgery is open Monday – Friday 8am – 6.30 pm
Our telephone line is open 8am – 6 pm : 01432 860235
We also have early appointments on Wednesday mornings, before 8am.
In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment in the evenings and weekends. This may be with a different GP, nurse or location than you are used to. These appointments are pre-bookable by contacting the surgery during our opening times – please ask for an extended access appointment.
Making an appointment to see a Doctor
The Doctors have requested that all our Receptionists ask a little about the reason you'd like a GP appointment. This is so you can be directed to the most appropriate person. Please don't be offended if a Receptionist asks you what you are calling about.
Urgent appointments: If you need to speak to a doctor urgently, please ring as early as possible on the day - lines open at 8.00am. The receptionist will arrange for one of the duty team to ring you as soon as possible. If the doctor needs to see you, an appointment will be booked for that day.
Non urgent appointments: If you would like to book a non urgent appointment you can ring reception between 8.00 am – 6.00pm. Alternatively register for PATIENT ACCESS and you can book online. See our PATIENT ACCESS LOGIN page.
Depending on the GP, you may have to wait several days for an appointment for a routine matter.
Telephone appointments: You can book a telephone appointment for non urgent consultations during morning or afternoon surgery. This is a good way of discussing test results with your doctor or having follow up advice. These appointments are also bookable online via PATIENT ACCESS.
Advice: If you need to speak to a doctor or practice nurse please telephone reception. The reception staff may ask you for additional information to ensure that your call is routed to the most appropriate person. Reception staff may suggest that a clinician will ring back, however please remember that they are dealing with a wide range of issues each day and the time may vary.
Please note two of our consulting rooms are on the first floor. If you are unable to use the stairs please let reception staff know.
Please advise the surgery as soon as possible if you are unable to attend an appointment, this helps us to offer the best service we can.
We can now offer the facility to book or cancel appointments online, via Patient Access. You will need your unique I.D code for this service. Please look at our PATIENT ACCESS LOGIN page for information on how to register.