Posted by: marcia - Posted on:

In order to keep our patients safe, the surgery is continuing to operate atriage model ofcare. Once your care needs have been assessed by a clinician – either by phone or by reviewing your online consultation -please be assured that you will be offered a face-to-face appointment if the clinician feels that your care cannot be handled over the phone.

Booking an Appointment

Surgery Hours 

The surgery is open Monday ‑ Friday 8am ‑ 6.30 pm 

Our telephone line is open 8am ‑ 6:30 pm : 01432 860235 

For GP appointments, the surgery operates a telephone-first triage system, with routine telephone appointments that can be pre-booked, and same-day telephone appointments that be booked on the day for urgent matters. Please be assured that if a clinician feels that your problem can only be addressed by seeing you in person, you will be offered a face-to-face appointment at the surgery.

In addition to the practices normal opening hours, you can also book an appointment in the evenings and weekends. This may be with a different GP, nurse or location than you are used to. These appointments are pre-bookable by contacting the surgery during our opening times ‑ please ask for an extended access appointment.

Making an Appointment to See a Doctor

The Doctors have requested that all our Receptionists ask a little about the reason youd like a GP appointment. This is so you can be directed to the most appropriate person. Please dont be offended if a Receptionist asks you what you are calling about.

Urgent Appointments

If you need to speak to a doctor urgently, please ring as early as possible on the day – lines open at 8.00am. The receptionist will arrange for one of the duty team to ring you as soon as possible. If the doctor needs to see you in person, an appointment will be booked for that day.

Non Urgent Appointments

If you would like to book a non-urgent appointment you can ring reception between 8.00 am ‑ 6.30pm. Depending on which GP you wish to speak to, you may need to wait for a routine telephone appointment another day.

Online Consult

This is a new service being offered by all GP services in Herefordshire: Using the online consult link, patients can access advice on hundreds of common medical problems. If you would like to ask the Doctor a specific question, there is an opportunity to complete and email a form to us from this, which will be attached to your electronic records. A member of our clinical team will contact you with a response within 48 hours.

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