We hope that most problems can be sorted out quickly and easily with the person involved, at the time they arise and this may be the approach you try first.

If you feel the issue cannot be resolved in this way you should make a formal complaint, preferably in writing.

Please see the patient leaflet ‘How to make a complaint’ on the ‘Our Documents’ page of this website for clear guidance on our complaints procedure. There is also complaints form on the Our Documents page if you wish to use this to outline the issues involved.