Our Patient Participation Group
What is The Patient Participation Group?
Our Patient Participation Group (PPG) is made up of patient volunteers who get involved in decisions about the range and quality of services provided by the surgery. We started the Fownhope Medical Centre PPG in 2011 and it has given us invaluable feedback about things that work well what we need to improve at the surgery.
Working With The Group to Look at Patient Feedback
The aim of the group is to find ways of getting feedback from a range of patients and assess whether there is a demand for change in specific areas. We produce a Patient Survey, and we also look at suggestions from the box in the waiting room, complaints, issues raised in emails from patients and meetings. This has resulted in the following improvements;
- More appointments available for booking in advance.
- Routine appointments available to book online via Patient Access.
- Telephone appointments.
- A texting service for results and appointment reminders.
If you would like to join the Fownhope Medical Centre PRG please contact the surgery on 01432 860235.